Smart Penguin A/C & Heating LLC

Kayla Escobar
5 Star
I just had a wonderful experience with Smart Penguin! My AC died Sunday night and I submitted a claim to Choice Home Warranty Monday morning. The repairman was scheduled and I got a confirmation call from the office. They did call back to tell me the crew was running behind, but they showed up at 1:20 when their window was 1-3. I got a text when the repairman was en route and I could actually track him! Very convenient. Once they arrived, they diagnosed the issues (there were 3!) then explained what the warranty covered. Basically, they weren't going to cover anything until I had the unit cleaned as it was filthy. So, I sucked it up and agreed to the cleaning for $180 plus the $60 service call. They told me it would take about 2-2.5 hours, but everything was finished and my 86 degree house began feeling cooler in about an hour and a half. Carlos was so friendly and informative. Even though my AC is close to 20 years old, they did not try to push unnecessary services on me. I could not have asked for a better experience! Thanks again, Smart Penguin and Carlos.
Tuesday 19th June 2018

Nancy Z
5 Star
On 12/06/19 my outside unit would not turn on. My home warranty company sent Smart Penguin to do the repairs and I was very pleased with his service and knowledge of the unit. The company gave us a window of between 4 and 6 and Peter arrived shortly after 4pm. He also checked the attic unit and replaced a broken wire in addition to replacing the capicitor that was the problem on the outside unit. Even though my unit is old he did not try to upsell me into a new unit simply did what he was called to do very professionally and went on his way. Should I need a/c heat repair again I will request him through my home warranty company. Very happy with the service.
Friday 13th December 2019

Tara C
5 Star
Smart Penguin was sent to us by our home warranty so naturally I had my doubts. They were prompt - sent us the tracking for the tech and kept us updated via phone calls & text messages. Showed up when they said they would both for the diagnosis and on a separate occasion for the replacement of our coil. Between both visits there were 5 different Smart Penguin employees in my home. All were polite, respectful, worked fast, tried hard not to leave a mess and got the job done. Even though I don't plan to keep my home warranty, I would call Smart Penguin again should I have any issues. The customer service lady is very polite and easy to schedule with. Zero complaints here!
Wednesday 30th May 2018

Taz Wall
1 Star
Our home warranty company has sent them out twice to repair our AC. The first time they were 2 1/2 hours late, today they called at 7:45 AM stating they would be here in 30 to 35 minutes and still have not shown up 8 hours later. They will not return phone calls to us or the warranty company. If you need any work done I would find someone more dependable.
Wednesday 24th May 2017

Suzanne Harper
1 Star
Do not use this company. Their technicians lie about the work they did and they do not honor their work. They came to my house on May 19. The technician seemed helpful while he was here. They worked on two different AC units, one in my house and one in our guest house. They replaced the broken parts and left. The technician never went back into the house to check and make sure the air was blowing cool. We only use the guest house when we have GUEST. So I turned the air up to 85 and did not think anything of it. We have been out of town so on May 16 we had a dog sitter stay in the guest house. She sent me a text on the 16th stating the AC was not cooling. I called this morning, once I was back in town, to let Smart Penguin know that the AC was not working. They told me that since it was past the 30 days they were not responsible and I should have known it wasn't working properly before then. I explained it was a guest house and told them the tech never went back in the house to make sure the air was blowing cool before he left from the original repair. The manager told me that was my fault that I was the one that should have made sure he did his job properly and that their tech said he did go back into the house to check. He did not! He did not check either one of the units. Since I am NOT an AC tech, I assumed he did his job properly. I told them I had the text messages proving the AC was not working on June 16, within the 30 days, and was told that did not matter I was calling outside of the 30 days. yes 2 days. Please do not use this company. They do not stand behind their "work" and their technicians lie to cover their own butts.
Friday 22nd June 2018