ON-SITE AIR

Jesse Atwood
1 Star
Bottom line up front, I had work done by On Site Air and bought the annual maintenance plan based on their reviews. Post work, I don’t trust them and would rather eat the cost of the maintenance plan than to have them touch my AC unit again. About a month ago, my AC unit stopped cooling very well. It was 75 in the house even though the thermostat was set for 73. I reached out to On-Site Air. They were prompt to come out, and after some investigation, informed me the coil in my AC unit was leaking. They ordered a new coil and informed me it was in a warehouse and would arrive in 10 days. They installed it on a Friday and by Sunday the AC was acting exactly like when I originally called them. The house was 75 and the thermostat read 73. Since they just finished the work less than 48 hrs prior, we called to have them come out. The guy inspected the AC unit again, and said it was the compressor. They gave me multiple options from replacing the compressor to replacing the entire outside unit. None of the options were cheap (~$4k). I asked for some additional information. That was a week and a half ago. They never called me back. I actually called another AC repairman to inquire about the repair. He came out also on a Friday and told me he wasn’t positive what the problem was, but was 100% sure it wasn’t the compressor. After investigating the issue, he thought it was a valve that was restricting flow. I had him order the valve and he came out on a Saturday and fixed the AC for a quarter the price and the AC unit works perfectly now. On Site Air would have had me fix another issue that wouldn’t have resolved my AC issues. In fact, I’m not sure now that the coil was even an issue. I’m convinced they just ripped me off with the coil replacement and would have been happy to continue taking me to the cleaners. So, even though I paid for the maintenance plan, there is no chance I’m using them again.
Monday 1st September 2025

JoAnna Johnson
5 Star
One of our units was having some issues and On Site Air showed up quickly and got it fixed. Highly recommend!!!!
Tuesday 29th July 2025

Jason Blatter
5 Star
Showed up on time and did a great job! Awesome group of guys
Wednesday 15th October 2025

Tim Kay
5 Star
I had Onsite out to repair a unit. There was a leak and drained all of freon out. They replaced it and did a repair. It leaked out again. They came back and made it right with pricing on a new system. Thanks Onsite Air for your great service.. very much appreciated.. your My team for now one.. Excellent Job....
Wednesday 12th June 2024

BB
5 Star
We had them come out as a second opinion for issues we were told we had. They were polite from the getgo. First they had scheduled us a week out because they were full, completely understood. Then we get a call asking if they could come the next day. Very surprised, but happy they could find time to check our unit out. They came out & found no issues w/ our unit that the other company said we had. They found loose valve caps, but nothing else. The other company told us they put in 4.5 lbs of freon, this company said if it was that low we would have noticed a temp difference, which we never did. We've ran it at 73 w/ no issues. No freezing up or running constantly. Point, they were professional, polite & honest which is what every customer wants in a company. Thank you.
Saturday 11th June 2022